Our current dispatch times are 5-12 days

✧ What does PRE-ORDER mean? ✧

Items that are listed for PRE-ORDER means that we currently do not hold any stock for this item and are working on our next restock. Pre-ordered items will get priority and have their shipments sent as soon as the item is back in stock. 

Please note that if you have ordered in-stock items with pre-ordered items, we will ship all of your items together once the pre-order items are available.

✧ What's different now that you're based in the USA and UK?

Well, now that we have expanded to the US, our US customers can expect much faster shipping times, along with better shipping rates. US customers can expect to receive packages within 2 to 4 days, depending on their state. Our UK customers will also benefit from 48hr deliveries for all orders, unless they have purchased a 'US ONLY' item. For all other countries, we will dispatch your order from the closest office to your location.

Following our store update in March of 2023, we no longer include tax in our pricing, and it will be charged separately at checkout depending on your location. We also no longer offer any untracked delivery services to ensure secure delivery of orders.

✧ What are your shipping rates?

Flat Rate Tracked: $4.99 USD
Flat Rate Tracked: $11.49 CAD
Flat Rate Tracked: £2.99 GBP
Flat Rate Tracked:  €6.99 EUR
Flat Rate Tracked: $11.99 USD
✧ Can I cancel my order? ✧ 

 If you wish to cancel your order, please contact us by email within 48hr of your order being placed. If your email is sent beyond 48hr or we have already dispatched your items, we will not be able to cancel your order. 


  ✧ Do you offer product customisation? 

We regret that we do not offer customisations of wearable sizes or designs at the moment. The only customisation we offer is for chain products, such as chokers and harnesses. If you require a size that is unlisted, please contact us and we will do our best to help you.

 ✧ Are your products hypoallergenic?

 While majority of our products are nickel-free, allergies, if any, differ from person to person and therefore may require customized recommendations. Kindly do drop us a message through the site chat bar, or by email, should you have any questions pertaining to your allergies, the products you’re interested in and our customer care team will be happy to guide you through your selection process!

 ✧ How do I take care of my jewelry?

 Do not let our jewelry come in contact with water, perfumes, creams, or other liquids. They are highly sensitive to chemicals and liquids, and being in contact with them may cause them to oxidise or change in colour.

- To avoid scratches, wrap the jewelry you have in a soft cloth after cleaning or keep it/them in a jewelry box separate from other types of jewelry.

✧ How should I store my jewelry?

Store your jewelry individually, separate from other metals and away from heat and humidity. Desiccant packets can also be used to further absorb any access moisture.

To prevent accidental scratches from forming, you can also keep your jewelry in a felt pouch or wrap it in a lint-free cloth or jewelry cleaning cloth.

✧ I ordered the wrong size, can I return it and get a different one?

We regret to share that for hygiene and sanitary reasons, we do not accept any returns as we take the health of our team and our customers very seriously. It is highly recommended to measure yourself before ordering to inhibit any future disappointment. 

✧ My jewelry has tarnished, can I exchange it for a new one?

All jewelry, with the exception of certain pure metals such as titanium, will tarnish over time. This is a natural result of metals reacting with oxygen and moisture in the environment. To give our customers the best quality at a safe and affordable price, our team has worked hard with our partners to create safe protective coatings for our jewelry to slow down the rate of tarnishing for our products.

If your item has developed signs of severe tarnishing within your first month of receiving the item, please reach out to us with your order details and pictures. Our team will be happy to send a replacement to you following investigations into the cause of the tarnishing.

If you’d like to further increase the lifespan of your products, you can purchase anti-tarnish strips and/or store your jewelry away from water sources and natural materials that trap moisture. Do also keep your jewelry dry and away from sunlight.

As much as possible, please keep your jewelry away from water, perfumes, creams, or other liquids as these substances may increase the rate of tarnishing.

✧ What is Sterling Silver?

Sterling silver, also called 925 silver, is the highest grade of silver that is used in jewelry. The number ‘925’ is derived from the metal consisting of 92.5% pure silver. As pure silver is extremely soft, it is often alloyed with other metals to improve its durability.

Most sterling silver is nickel-free, making it a great choice for people with nickel sensitivity.

✧ I ordered to the wrong address, what can I do?

If it is still within 24 hours of placing your order, and we have not yet dispatched your order, please email us or drop us a message through the site with your new address. The quicker you can contact us, the better! 

If we have already dispatched your item, unfortunately there is not much we can do. 

Please ensure you have double-checked your delivery address before placing your order to inhibit future disappointment. 

✧ My item arrived but I had to pay a fee. Why?

It is customary for all orders in EU to pay customs fees on orders which are distributed from outside the EU since Friday, 31 January 2020. Since we distribute our products from the UK, our parcels must pass through customs to get into the EU safely, which costs a fee for those who handle the package etc. Since we are a small business, we cannot fund the large-scale trading license for EU to skip customs, as this is only available for marketplaces. Unfortunately we have no way around this fee. We hope you understand.

✧  Do you offer returns?

As our items are all hand-made to order, we do not offer returns. 

✧ I am ordering as a Christmas gift, when should I order? 

Christmas is the busiest time of year for us, and we are working around the clock to ensure pieces are arriving in a timely manner and in tip top shape. It is best to order as soon as you can, as deliveries can be delayed and dispatch times are up to 7 days. Items may also become out of stock. It would be safest to order before December 5th to ensure your gift arrives in time, especially if you are outside of the UK.


 Any other questions? Drop us a message through the site chat box, or send us an email at Luna@tsukiblade.co ✧ ✧ ✧