Refund policy
Return Policy:
- Returns accepted for 14 days after delivery.
- Customer provides return shipping.
- 20% restocking fee.
We do not accept returns for items which have been worn or show signs of use.
If your item has arrived faulty, please email our customer support team and we will organize a replacement to be shipped to you.
You can always contact us for any return question at info@tsukiblade.co.
Cancellation Policy
If you wish to cancel your order, please contact us by email within 48hr of your order being placed. If your email is sent beyond 48hr or we have already dispatched your items, we will not be able to cancel your order.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Warranty
> Our warranty covers any manufacturing defects for our Stainless Steel lines, only.
If your jewellery is defective/damaged on receiving it, and a claim is made within 7 days of receiving it, no return will be needed. Please email our support team as soon as you can.
All of the above scenarios will result in us sending a replacement to you after our verification processes have been completed.
To start your claim, contact us at info@tsukiblade.co with your order number, a brief description of the issue and supporting images. Our customer care team will arrange for your replacement.